e-Invoicing 2024: Vouchers, Gift Cards and Loyalty Points

• Do we need to issue e-Invoice upon sale / giveaway of vouchers?

In cases where the voucher is given for free or is refundable in nature, no e-Invoice is required to be issued. However, if the voucher sold is non-refundable, issuance of e-Invoice is required.

• Is e-Invoice required to be issued for expired vouchers?

Where the free vouchers or non-refundable vouchers sold (where an e-Invoice has been issued) have expired, no e-Invoice is required to be issued upon expiry. However, where the refundable vouchers have expired, issuance of e-Invoice is required upon expiry.

• Do we need to issue e-Invoice upon redemption of refundable vouchers?

Yes, taxpayers are required to issue e-Invoice upon utilisation of the refundable vouchers. However, as the vouchers are refundable in nature (where no e-Invoice has been issued), taxpayers are required to ensure that the “Total Excluding Tax” at invoice level matches the total sales for the transaction. Taxpayers may include the refundable vouchers in the “prepayment” field, as this is an optional field.

• Do we need to issue e-Invoice upon redemption of non-refundable vouchers?

Yes, taxpayers are required to issue e-Invoice upon utilisation of the non-refundable vouchers.

However, as the vouchers are non-refundable in nature (where e-Invoice has been issued), taxpayers are required to ensure that the “Total Excluding Tax” at invoice level matches the amount of sales not settled by the non-refundable vouchers. Taxpayers should include the non-refundable vouchers in a separate invoice line.

• Do we need to issue e-Invoice for the purchase-with-purchase vouchers given to buyers upon certain spending threshold has been met or fulfilling certain conditions? Do we also need to issue e-Invoice for goods sold / services rendered that are settled by the purchase-with-purchase vouchers?

No e-Invoice is required to be issued for the purchase-with-purchase voucher, if the said voucher is provided for free.

For the e-Invoice treatment for expired vouchers and vouchers redemption, please refer to the earlier questions under (ix) Vouchers, gift cards and loyalty points in Part 2: Scope and Process e-Invoice.

Note that these FAQs apply to both monetary vouchers (e.g., gift card, token, stamp (other than postage stamp), credit reload etc.) and non-monetary vouchers (i.e., voucher / coupon which displays the specific goods or services that can be redeemed).

• Is there a way to better understand the mechanism, implementation and work flow for e-Invoice?

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